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Help Center

Everything you need to know

What payment methods do you accept?

• Credit / Debit Cards  

Payment methods accepted: VISA, Mastercard, Discover, American Express, Affirm etc;

Do you offer same-day delivery?

  • Same Day delivery is currently unavailable. 

When will I receive my tracking information?

  • You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 business hours from receipt of email. You will be able to track your package via the USPS website at:

How can I modify or cancel my order?

  • If you need to change or cancel your order, please reach out to us via Chat or Email at: as soon as possible (within 24hrs). Our fulfillment team works diligently to complete orders quickly once they’ve been placed to ensure you receive your Desired Accessories as quick as possible. We cannot always guarantee changes or cancellations can be processed once an order is submitted, though we will do our best to assist you in any way we can.

My package is lost, Can I get a refund?

  • Please review the Refund & Return policy on the Refund & Return page. 

What are your business hours?

  • Location business hours are Monday-Friday from 9:00am ET to 6:00pm EST excluding Holidays and Weekends. However, the Website is open 24hrs, 7 days a week.

What is your mailing address? 

Desired Accessories By Cinsonya

PO BOX 600985

St Johns, FL 32260

How can you be reached?

  • Email:

  •  Chat 

       Send a message via Chat

All inquiries/questions  sent via Email or Chat are responded to within 24 Hours.

Is there something we missed? Please get in touch with us.

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