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Refunds & Return Policy

REFUNDS & RETURNS POLICY

 

REFUND ELIGIBILITY:

We will issue a refund if we put the incorrect address on your package that doesn’t match the address provided “or” if USPS delivered package to the wrong address instead of your given address. A refund will be issued.

Before a refund or return can be provided, you must send an email to our Customer Care Team: DesiredAccessoriesCareTeam@outlook.com within 3 days of parcel delivery "no exceptions". Describe your issue, and include your name, order number and order date. You will be contacted within 24-48hrs.

REFUND INELIGIBILITY:

We will not issue a refund if:

1-The shipping address provided is not clear or wrong

2-Package was left at door and someone stole it.

3-Package signed by someone you don’t know which means maliciously stolen. No Refund will be issued!

Returns:

We will accept returns up to 10 days after delivery, if the item is unused and in its original condition. After inspection of the return, we will refund the order amount minus the shipping fee or you may exchange for the same or similar item returned. Shipping fees are non-refundable.

Return Due to Product Damaged:

In the event that your order arrives and the product is damaged/has a defect in any way (other than due to shipment), please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at: DesiredAccessoriesCareTeam@outlook.com.

The Mailing Address to submit returns for a refund?

Note: Please make sure we have been notified prior to returning any items to prevent processing delays “or” your return not being accepted. See full refund instructions on the Refund & Return tab.

Desired Accessories By Cinsonya

PO BOX 600985

St Johns, FL 32260

 

Please describe your issue, and include your name, order number and order date. You will be contacted within 24-48hrs. We will accept returns up to 5 days after delivery, if the item is unused and in its original condition.

 

We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition.

 

We will address these requests on a case-by-case basis and will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at: DesiredAccessoriesCareTeam@outlook.com.

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