Refunds & Return Policy

REFUND ELIGIBILITY

We will issue a refund if we place an incorrect shipping address on your package that does not match the address provided with your order, or if USPS delivers your package to an incorrect address.

Before a refund or return can be processed, please email our Customer Care Team at DesiredAccessoriesCareTeam@outlook.com within 3 days of delivery. Please describe the issue and include your name, order number, and order date. You will be contacted within 24–48 hours.

REFUND INELIGIBILITY

We will not issue a refund when:

An incorrect or incomplete shipping address was provided with the order.
Tracking confirms that the package was delivered to the address provided with the order but the package was subsequently lost or stolen.
Tracking confirms that the package was signed for or otherwise accepted at the delivery address provided with the order.
Clearance items: All Clearance items are final sale and are not eligible for return, exchange, or refund.
Earrings: For hygiene and sanitary reasons, earrings are final sale and are not eligible for return or exchange.

RETURNS

We accept returns within 7 days of delivery if the item is unused and in its original condition. Our 7-day policy applies to eligible, non-clearance merchandise. Once the returned item has been received and inspected, you may receive a refund of the eligible order amount, minus applicable shipping fees, or exchange the item for the same or a similar item when available.

Shipping fees are non-refundable.

Please contact us before mailing a return. Returns sent without prior notification may experience processing delays or may not be accepted.

DAMAGED OR DEFECTIVE PRODUCTS

If your order, including a final-sale item, arrives with a damaged or defective product, please lease contact our Customer Care Team within 3 days of delivery via email: DesiredAccessoriesCareTeam@outlook.com. Please include your name, order number, order date, a description of the issue, and a photo showing the item's condition.

We review damaged or defective product requests on a case-by-case basis and will work with you toward an appropriate resolution.

RETURN MAILING ADDRESS

Desired Accessories By Cinsonya
PO BOX 600985
St Johns, FL 32260

Please contact us before sending your return to this address so that we can provide any necessary return instructions and avoid processing delays.

QUESTIONS

If you have questions about a refund or return, please contact our Customer Care Team at DesiredAccessoriesCareTeam@outlook.com.